Shipping policy
Last Updated: 18 August 2026
At Silvara by Muskan, we aim to process and deliver your orders safely and efficiently across serviceable locations in India.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may require additional processing time during:
- Sales and promotional periods
- Festivals and holidays
- High-demand periods
- Unexpected operational circumstances
Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.
2. Delivery Time
Estimated delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Order processing time
- Weather conditions
- Public holidays
- Remote-area delivery requirements
- Unforeseen logistics delays
The estimated delivery date shown at checkout or communicated after dispatch should be treated as an estimate and not an absolute guarantee.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Silvara by Muskan may offer free shipping on qualifying prepaid orders according to the shipping offer displayed on the Website at the time of purchase.
Important: The free-shipping threshold should be kept consistent across the Website, checkout, banners, and this policy.
4. Cash on Delivery
Where Cash on Delivery (COD) is available, eligibility, additional charges, minimum order value, and serviceability may vary by location and order.
The final available payment options will be displayed at checkout.
5. Tracking
Once your order has been dispatched, tracking details may be shared with you through the email address or phone number provided at checkout.
Tracking updates are provided by the relevant courier/logistics partner and may take some time to appear after dispatch.
6. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its operational policies.
Customers are responsible for providing an accurate and complete delivery address, phone number, and other required information.
If an order is returned to us because of an incorrect address, incomplete information, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery, where permitted.
7. Delayed or Lost Shipments
Although we work with logistics partners to ensure timely delivery, delays can occur due to circumstances beyond our reasonable control.
If your shipment appears significantly delayed, please contact us so that we can coordinate with the relevant courier partner.
8. Incorrect Address
Customers should carefully verify their shipping details before completing an order.
Once an order has been dispatched, changes to the shipping address may not be possible.
Silvara by Muskan will not be responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.
9. International Shipping
Unless specifically stated otherwise at checkout, our standard shipping service is intended for deliveries within India.
International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, and other applicable charges.
10. Contact Us
For shipping-related questions:
Silvara by Muskan
Phone: +91 9717118201
Email: Silvara@gmail.com
